If you have questions while using Willful, our team is here to help with Willful accounts, documents, and platform features. However, we are not licensed to provide legal advice. If you need guidance on complex estate planning scenarios, we recommend speaking with a legal professional. We offer multiple support options so you can get the assistance you need, when you need it.

Willful provides personalized and self-serve support options depending on your needs and preferences.

Our team is available via live chat during business hours: Monday to Friday 9 a.m. to 5 p.m. EST (excluding holidays). We also have an eager chatbot, Willa, who is able to provide support 24/7 and can answer many types of questions instantly.

You can email us anytime at [email protected]. We aim to respond within one business day.

For 24/7 support, visit our Support Centre, where you can find articles, FAQs, and step-by-step guides.

Prefer to talk by phone? You can request a callback from our team. We’ll call you at a time that you prefer, Monday to Friday from 9 a.m. to 5 p.m. EST (excluding holidays).

Text SUPPORT to (833) 955-4057 to open a support ticket with our team. We respond as quickly as possible during business hours: Monday to Friday 9 a.m. to 5 p.m. EST (excluding holidays). Note: this number is for texting only and does not accept calls. You must be subscribed to receive text messages from Willful to use this option. You can opt out of SMS at any time by replying STOP. To resubscribe, reply START or UNSTOP.

You may want to contact our team if you need help with: