Once you've completed your plan, your documents need to be downloaded, printed, signed, and witnessed to become legally valid. In British Columbia, you can also sign your will digitally.
Prefer not to print it yourself? Our optional Print & Ship add-on has your documents professionally printed and mailed to you. See Print & Ship below.
Downloading your documents
Open your documents page, or follow these steps:
Log in to your Willful account.
Click Your documents in the left-hand menu (top right corner on mobile).
Find the document you want and click Download. The PDF saves to your device, ready to print.
Note: You can also click Download on each document's tile on your home page.
Your legal documents are under the Legal tab. On the Legal Essentials plan you'll see your Last Will and Testament; on Premium plans you'll also see your Power of Attorney for Property and your personal care document (called a Power of Attorney for Personal Care, Representation Agreement, or Personal Directive, depending on your province). Your Estate Inventory is under the Supporting tab; it's a reference document for your executor and doesn't need to be signed.
Each download includes:
Your document (Will, Power of Attorney, etc.)
An instruction page (usually the first one or two pages) explaining how to sign and witness it so it's legally valid
Printing your documents
After downloading, print your documents and sign them with your witnesses, following the included instructions. If you don't have a printer, you can:
Use Print & Ship to have them professionally printed and mailed to you (learn more).
Download the documents and email them to a friend or family member who can print them for you.
Use a local print service, such as your public library, Staples, a UPS Store, or a print shop. Many libraries offer low-cost or free printing, and walk-in print centres can print a PDF straight from a USB drive or email.
Printing tips:
Use letter-size paper (8.5 x 11 inches)
Print single-sided only
Make sure all pages are included, especially signing pages. The instruction page is helpful for guiding the signing process but it does not form part of the legal document.
Keep printed documents neat and unmarked until you and your witnesses are ready to sign.
Troubleshooting printing issues
If you downloaded your documents prior to June of 2025, you might encounter a font-related error message or improper formatting when printing.
To resolve this, try printing your documents as images:
Open your document in Adobe Acrobat Reader:
Locate your document on your PC, right-click it, and choose Open with > Adobe Acrobat DC.
Access the print dialog:
In Acrobat, click File in the top-left corner and select Print.
Or press Ctrl+P on Windows or Cmd+P on a Mac.
Enable "Print As Image":
In the print dialog, click Advanced.
Check the box for Print As Image and click OK.
Print your document:
Close the advanced setup window and click Print.
Print & Ship: have your documents printed and mailed to you
Print & Ship is an optional add-on. We print your documents on the right paper, single-sided with every page included, and mail them to the address you give us. Ordering is two steps: buy the add-on, then tell us where to send your documents.
How to order Print & Ship
Open your documents page, or click Your documents in the left-hand menu (top right corner on mobile).
Scroll down to Need some more help finalizing your legal documents? and, under Print & ship, click Purchase now.
Complete your payment.
Back on your documents page, submit your Print & Ship request with your mailing address.
Note: Your documents are only printed and mailed once you've submitted your mailing address. If you've paid but haven't done this, your order hasn't started yet.
What happens next
Once we have your address, we print your documents and mail them to you. They still need to be signed and witnessed when they arrive, following the instruction page included in the package.
Common questions
Can I download my documents again after making changes?
Yes, you can. Whenever you update your documents, the latest version is available to download from Your documents. Remember to print, sign, and witness the new version for the changes to be legally valid.
Is a digital copy legally valid?
In most provinces you must print and sign on paper, following the included signing instructions. British Columbia is the exception: Bill 21 lets residents sign and witness their will digitally. Power of Attorney and Representation Agreement documents must still be printed and signed on paper, even in BC.
I purchased Print & Ship. When will I receive my documents?
Your documents are printed and mailed once you've submitted your Print & Ship request with your mailing address. Buying the add-on is the first step; the request is the second. To submit it:
Open your documents page, or click Your documents in the left-hand menu (top right corner on mobile).
Scroll down to Need some more help finalizing your legal documents?.
Under Print & ship, fill in the request form, including your mailing address.
If you've already purchased Print & Ship but haven't sent your address, your documents haven't been mailed yet. Once you submit the form, we'll take it from there.